Problem Note 71133: The SAS® Studio (Enterprise) Background Job Status window displays incorrect information after you sign out and then sign in to SAS® Studio
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After you sign out from and then sign in to SAS Studio Enterprise edition, the Background Job Status window might display an empty or incorrect list of jobs. There are two scenarios in which this issue occurs.
Scenario 1
The SAS Studio Enterprise installation’s topology includes more than one middle tier and a load balancer is in use. If the load balancer routes the second sign in to a middle tier that is different from the first sign in, then the job status list is not maintained.
There are two workarounds for this scenario:
- Disable all but one of the middle tiers.
- Use an alternative SAS scheduling utility such as SAS® Management Console or another method described in Scheduling in SAS® 9.4, Second Edition to submit the background jobs.
Scenario 2
The SAS Web Application Server is restarted.
The workaround is to use an alternative SAS scheduling utility such as SAS Management Console or another method described in Scheduling in SAS® 9.4, Second Edition to submit the background jobs.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Post Hot Fix Instructions
After you install the hot fix, the Background Job Status window reflects all the currently submitted jobs in Scenario 1. If the load balancer routes the second sign in to a middle tier that is different from the first sign in, then an attempt to cancel the job via the Background Job Status window generates the following error:
In this scenario, your SAS administrator must cancel the job. Your administrator needs both the process ID and the server name of the job, which are available from the Background Job Properties window.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Studio | Microsoft® Windows® for x64 | 3.81 | |||
| Microsoft Windows 8 Enterprise 32-bit | 3.81 | |||||
| Microsoft Windows 8 Enterprise x64 | 3.81 | |||||
| Microsoft Windows 8 Pro 32-bit | 3.81 | |||||
| Microsoft Windows 8 Pro x64 | 3.81 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.81 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 3.81 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 3.81 | |||||
| Microsoft Windows 8.1 Pro x64 | 3.81 | |||||
| Microsoft Windows 10 | 3.81 | |||||
| Microsoft Windows 11 | 3.81 | |||||
| Microsoft Windows 95/98 | 3.81 | |||||
| Microsoft Windows 2000 Advanced Server | 3.81 | |||||
| Microsoft Windows 2000 Datacenter Server | 3.81 | |||||
| Microsoft Windows 2000 Server | 3.81 | |||||
| Microsoft Windows 2000 Professional | 3.81 | |||||
| Microsoft Windows NT Workstation | 3.81 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.81 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.81 | |||||
| Microsoft Windows Server 2003 Standard Edition | 3.81 | |||||
| Microsoft Windows Server 2003 for x64 | 3.81 | |||||
| Microsoft Windows Server 2008 | 3.81 | |||||
| Microsoft Windows Server 2008 R2 | 3.81 | |||||
| Microsoft Windows Server 2008 for x64 | 3.81 | |||||
| Microsoft Windows Server 2012 Datacenter | 3.81 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 3.81 | |||||
| Microsoft Windows Server 2012 R2 Std | 3.81 | |||||
| Microsoft Windows Server 2012 Std | 3.81 | |||||
| Microsoft Windows Server 2016 | 3.81 | |||||
| Microsoft Windows Server 2019 | 3.81 | |||||
| Microsoft Windows Server 2022 | 3.81 | |||||
| Microsoft Windows XP Professional | 3.81 | |||||
| Windows 7 Enterprise 32 bit | 3.81 | |||||
| Windows 7 Enterprise x64 | 3.81 | |||||
| Windows 7 Home Premium 32 bit | 3.81 | |||||
| Windows 7 Home Premium x64 | 3.81 | |||||
| Windows 7 Professional 32 bit | 3.81 | |||||
| Windows 7 Professional x64 | 3.81 | |||||
| Windows 7 Ultimate 32 bit | 3.81 | |||||
| Windows 7 Ultimate x64 | 3.81 | |||||
| Windows Millennium Edition (Me) | 3.81 | |||||
| Windows Vista | 3.81 | |||||
| Windows Vista for x64 | 3.81 | |||||
| 64-bit Enabled AIX | 3.81 | |||||
| 64-bit Enabled Solaris | 3.81 | |||||
| HP-UX IPF | 3.81 | |||||
| Linux for x64 | 3.81 | |||||
| Solaris for x64 | 3.81 | |||||
A fix for this issue for SAS Studio 3.82 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/M3T.html#71133A fix for this issue for SAS Studio 3.81 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J7H.html#71133| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2025-04-17 14:14:34 |
| Date Created: | 2025-02-14 15:33:47 |